About

FAST, Friendly & Reliable

About Us

Fast and reliable, Fast Tech Appliance Repairs has serviced the Central Coast and greater Newcastle regions as Central Coast Appliance Repairs for almost 30 years. But it's time for a change. A fresh new look, a new name, but the same great services that has enabled us to become one of New South Wales fastest and most reliable domestic repair specialists.


We chose the name Fast Tech Appliance Repairs to encompass the speed of our repairs service intermingled with our expert mechanical knowledge.


Fast Tech Appliances Repairs is passionately run as a family business. Our number one goal is to keep our customers happy and it shows from the number of repeat and referred customers we have.


We are a factory trained service company for most brands. Our qualified NSW repair technicians have the practical experience, technical know-how and resources to get the appliances you depend on up and running again.


When you need appliance repairs fast, there's one name to remember Fast Tech Appliance Repairs.


Call now to book your same-day appliance repair 0405 697 740


Privacy Policy

Purpose


Fast Tech Appliance Repairs referred to as ("we" or "us") acknowledges and respects your privacy and is committed to complying with the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) (the "Privacy Act"). This policy explains the way in which Fast Tech Appliance Repairs endeavours to comply with its privacy obligations.


This policy applies to everyone who interacts with us directly or indirectly, including clients, employees of clients, suppliers, users of our website and job applicants. By providing your personal information to Fast Tech Appliance Repairs, you consent to the collection, use and disclosure of that information as set out in this policy.


Fast Tech Appliance Repairs may amend its privacy policy from time-to-time and an up-to-date version can be accessed from our website.


Collecting Your Personal Information


"Personal information" includes information or opinion about an individual, whether true or not and whose identity is apparent or can be reasonably ascertained. The personal information we collect from you depends upon the nature of our interaction/s with you. Fast Tech Appliance Repairs collects personal information from a range of people ,including clients, employees of clients, people engaging in business dealings with us and job applicants and from individuals who access our website, for example, to inquire about our services or to express interest in employment with us.


The personal information that might be collected and held about you includes but is not limited to:


Name, job title, address (personal and/or business), telephone number, email address and or bank account or credit card details.


Fast Tech Appliance Repairs will collect personal information only by lawful and fair means. Wherever practicable, we will collect the information directly from you. From time to time, we may collect personal information about you from a third party or publicly accessible mediums like website, magazines and similar other social media resources.


Personal information may be collected in writing (including by email, facsimile or text message), through our website, via telephone, exchange of business cards or during meetings. It will be held in electronic and/or hard copy form, in accordance with the security section of this policy.


If you provide personal information to Fast Tech Appliance Repairs about another person, you must ensure that you are authorized or permitted by that person to disclose that information.


Website


Should you access our website (www.fasttechappliancerepairs.com.au), please note that we only collect personal information from you voluntarily. This includes if you avail our services or send us a query. We also collect anonymous information when you access our website, such as pages visited, duration of visit and whether you are a new or returning visitor. You cannot be identified from this information and it is used for internal analytical purposes only.


Sensitive Information


"Sensitive information" is a type of personal information and includes information or an opinion, whether true or not, about a person's race, ethnic origin, political opinions, membership of political, professional or trade associations, religious beliefs or affiliations, philosophical beliefs, sexual preferences or practices, criminal record or health information. We will collect sensitive information about you only with your consent and only if the information is reasonably necessary or directly related to our business services or if an exemption exists, such as authorization at law.


Unsolicited Information


If Fast Tech Appliance Repairs receive unsolicited personal information, we will determine within a reasonable period, whether or not we could have collected the information if we had solicited it. If we determine that we could not have collected the personal information, we will, as soon as practicable and if lawful and reasonable to do so, destroy the information or de- identify it.


Use And Disclosure Of Personal Information


Fast Tech Appliance Repairs may use or disclose your personal information only for the primary purpose for which it was collected or for a related purpose with your consent or if you would reasonably expect disclosure of that information and the disclosure is related to the primary purpose, or if there is another exemption, such as a requirement by law. The purposes for which we collect, use and disclose personal information will normally be obvious at the time of collection. Such as but not limited to:


  • For providing appliance repairs services to you;
  • To develop our (existing or potential) relationship with you;
  • To directly market and tailor our services to you
  • To provide you with information about upgrades in our services
  • Responding to queries from you;
  • To comply with legal and regulatory obligations


We may also disclose your personal information to external service providers or contractors who assist with our business systems and operations, such as archiving and storage services or information technology experts, so that they can assist us with providing and marketing our services to you.


Where available, Fast Tech Appliance Repairs relies on exemptions in the Privacy Act, including the employee records exemption


Storage And Security Of Information


At Fast Tech Appliance Repairs, we make all reasonable efforts to ensure that all personal information is protected from misuse, interference, loss, modification, unauthorised access or disclosure. Security measures include:


  • Requiring staff who handle personal information to respect and maintain the confidentiality of that information;
  • Password protection of computer systems;
  • The use of firewalls, encryption and virus scanning devices to prevent unauthorised access to Fast Tech Appliance Repairs computer systems; and
  • Maintaining strict control to securing its physical premises.


Complete security of your personal information cannot, however, be guaranteed. Although system security is very important to us, no data transmission over the Internet is 100% secure. Fast Tech Appliance Repairs cannot accept responsibility for the security of information you send to or receive from us over the Internet. At Fast Tech Appliance Repairs we will undertake all reasonable steps to destroy personal information if it is no longer required. If a client terminates their agreement, personal information will be retained for a period of 12 months after their contract ends before being deleted.


Accuracy And Correction


Fast Tech Appliance Repairs will act reasonably wherever possible to ensure that all personal information collected is accurate, up-to-date and complete. We request that you notify us of any information we hold about you which you believe is inaccurate and of any changes to your personal information as soon as possible so we can take reasonable steps to rectify the relevant information.


Access


If you wish to access your personal information you may, contact the Privacy Officer (see details below) at Fast Tech Appliance Repairs whereby you may be required to verify your identity. Clients will be notified if a request to access/amend personal information is received from their employees. We can refuse a request to access personal information in certain circumstances as outlined in the APP's, for example, where it would have an unreasonable impact on the privacy of others or if such access would be unlawful. If Fast Tech Appliance Repairs refuses to give you access to personal information it will give you a written notice stating the reasons for such refusal and the available alternatives should you wish to make a complaint.


Complaints


You can complain to Fast Tech Appliance Repairs if you believe there has been a breach of the Australian Privacy Principles by accessing any of the following coordinates. We will consider your complaint and contact you as soon as reasonably practicable to inform you whether we need further information. Fast Tech Appliance Repairs will subsequently investigate the issue if need be and advise you in writing of the outcome of the investigation including the steps taken to resolve your complaint. If you are not satisfied with the outcome, we will advise you of further options including, if appropriate review by the Privacy Commissioner within the Office of the Australian Information Commissioner.


Contact


Queries and complaints related to our Privacy Policy can be directed to:


Fast Tech Appliance Repairs
Phone: 
0405 697 740
Email: 
admin@fasttechappliancerepairs.com.au


Terms & Conditions

Fast Tech Appliance Repairs will provide a tax invoice to the client for the appliance repair services after the completion of the agreed repair job.


A standard 10% GST will be included in the tax invoice.


Clients to pay Fast Tech Appliance Repairs in return for the appliance repair services the fees in cash, via EFTPOS or electronic bank transfer to the nominated bank account within seven working days of Fast Tech Appliance Repairs delivering a tax invoice to the client.


The tax invoice will include a brief description of the appliance repair services provided and such other information like supporting checklist etc. that the client may require.


The client is entitled, as a pre-condition to any obligation, to pay Fast Tech Appliance Repairs and to request that Fast Tech Appliance Repairs provide the client with such further or other information or documentation, as it may reasonably require in order to satisfy itself that the appliance repair services have been carried out as per agreed and that the fees for such appliance repair services as calculated on the tax invoice is true and correct and properly represents the appliance repair works completed.


Fast Tech Appliance Repairs undertakes, represents to and covenants to its clients that the Fast Tech Appliance Repairs team:


  • Has the necessary knowledge, experience and expertise to provide the appliance repair services in a professional manner.
  • Will do all things necessary to ensure that it performs the appliance repair services at all times in a safe and competent manner.
  • Will do all things necessary to ensure that its authorized representative/s if any is available as and when reasonably required by the client in order to perform and carry out those appliance repair services.
  • Will follow all directions given by the client or any authorized person engaged by the client from time to time in respect of performing the appliance repair services.
  • Will carry out the appliance repair services to a standard satisfactory to the client and at such places as the client may require.
  • Will complete all of the appliance repair services in a timely manner and in accordance with any times reasonably requested by the client.
  • Will ensure that the appliance repair services provided be of a quality reasonably acceptable and to the satisfaction of the client.
  • Will promptly provide from time to time such information as the client may reasonably require concerning the appliance repair services.
  • Will not do or fail to do anything that amounts to misconduct on its part and/or which might cause the client to be liable in tort, contract or liable under any Act, including any claims or liability pursuant to the Trade Practices Act 1974 (Cth) and/or any relevant State Fair Trading Act or any other consumer legislation.


Fast Tech Appliance Repairs promises and undertakes to the client/s that any of its authorised representative/s will at all times in the course of carrying out his or her duties will:


  • Act diligently, ethically, soberly and honestly;
  • Not take or use any drugs unless prescribed by a medical practitioner or lawfully available without prescription and used in accordance with directions;
  • Not by act or omission commit any criminal offence;
  • Not act negligently or carelessly;
  • Not consume alcohol whilst providing the appliance repair services nor perform those appliance repair services under the effects of alcohol


Fast Tech Appliance Repairs will ensure that all of its authorised representative/s will comply with all applicable OH&S policies of the client including but not limited to those relating to a smoke free work environment also all procedures, rules, regulations, standards of conduct and lawful directions of the client in respect of the use of the client's facilities and in the communications and dealings with the client.


Any authorised representative/s of Fast Tech Appliance Repairs will not be engaged in any other business apart from the provision of the appliance repair services whilst on client premises, using the client's facilities or is otherwise performing the appliance repair services.


Any authorised representative/s of Fast Tech Appliance Repairs will not commit any criminal offence and/or breach any law or regulation, which could adversely affect the interests of the client or the appliance repair services.


Any authorised representative/s of Fast Tech Appliance Repairs if required by the client or if applicable will carry and display at all times appropriate Company information and provide such identification as is reasonably necessary.


Fast Tech Appliance Repairs will not otherwise act in any manner, which could disrupt or adversely affect the client, its reputation or at any time during the term disparage the clients in any manner.


Fast Tech Appliance Repairs will ensure where the client's facilities are being utilised, those facilities are not used to:


  • Publish any defamatory material;
  • Without authority copy any plan, document, sketch or design which copying is unauthorised and breaches any intellectual property and/or
  • Confidential information belonging to the client or any other person;
  • Harass, bully or discriminate against any person;
  • Without authority use or disclose or in any way publish any Confidential Information
  • Access, download, print or disseminate in any way any pornographic material;
  • Hold him or herself out as having any authority, entitlement, right or position which he or she does not have;
  • Do any act or thing which could be reasonably construed as misleading or deceptive or which is likely to mislead or deceive any person


Fast Tech Appliance Repairs covenants with the client that:


  • They will use confidential Information for the benefit of the client and in the proper performance of the appliance repair services and will not disclose any confidential Information to any person without the prior written consent of the client;
  • They will not use or disclose any confidential information except to the extent permitted by the client for the purposes of properly performing their obligations


Fast Tech Appliance Repairs will not dispute or contest or assist any other person in disputing or contesting the confidentiality of any confidential Information and/or the rights of the client to have such information kept as confidential Information.


If at any time any authorised representative/s of Fast Tech Appliance Repairs use or access the client's computers or computer network, then Fast Tech Appliance Repairs agree and acknowledge to the client that they will at all times observe and abide by the client's computer policy.


Fast Tech Appliance Repairs undertakes and covenants with the client not to solicit or attempt to solicit any employees of the client with a view to inducing them to leave the employment of the client. Fast Tech Appliance Repairs will also not attempt to solicit any contractors or consultants engaged by the client during the term or any part thereof.


The client may terminate the appointment of Fast Tech Appliance Repairs for ongoing appliance repair services by giving written notice to Fast Tech Appliance Repairs.


The client may terminate the appointment of Fast Tech Appliance Repairs for ongoing appliance repair services whether or not there has been any breach by giving Fast Tech Appliance Repairs 30 days prior written notice to that effect whether or not the appliance repair services have been completed and such termination will not give rise to any claim for compensation or damages.


Fast Tech Appliance Repairs can terminate its appointment for ongoing services with the client by giving 30 days written notice to the client whether or not the appliance repair services have been completed and such termination will not give rise to any claim for compensation or damages.


Upon termination the client will be liable to pay Fast Tech Appliance Repairs for the appliance repair services provided upon termination.

Where the term is a shorter period than would otherwise be the case because it is terminated then Fast Tech Appliance Repairs will only be entitled to be paid for the appliance repair services fees for work done up until the date of such termination.


The parties acknowledge that the only relationship that the client and Fast Tech Appliance Repairs have is that Fast Tech Appliance Repairs is an independent contractor to the client.


Neither Fast Tech Appliance Repairs nor any of its authorised representative/s may claim, or hold itself, himself/herself out to any person as having any relationship, authority, right or entitlement to represent or act as agent of the client or to have any interest or shareholding in the client's company at any time during or after the term.



The parties must be in performance of all their obligations to each other act in good faith, co- operate and act reasonably towards each other.

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